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CCILU

FAQ

XpreSole®

-XpreSole® Shoes:

Recycled coffee grounds☕are the key element of every major component in footwear. We developed a formula that mixes and melts spent coffee grounds.

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- XpreSole® Socks

The XpreSole® socks are made of recycled coffee yarn.

YES! All materials, dyes, and adhesives are 100% vegan🌱 , PETA approved.

🚫No animals were harmed in the making of these slip-on.

XpreSole® is highly water repellent which is great for rainy days!🌧️

Nano-graded polymer is coated on the upper footwear. It provides strong dirt-proof and water repellent functions with excellent durability.

It provides strong dirt proof and water repellent functions with excellent durability.

The level of water repellence on the vamp is graded 4.5 out of 5, following the ISO 4930:3012 test method.

👃Odor control

☀️UV protection

💦Moisture-wicking

General

Ccilu (Chee-Loo) is a Japanese footwear brand known for creating technologies focusing on lightweight, comfortable and sustainable footwear, socks as well as face masks.

At Ccilu, we are fully committed to designing, developing, and manufacturing responsible and sustainable footwear, masks, and socks while also maintaining our standards throughout our supply chain.

Ccilu is committed to 4 core values in products

• Lightweight

• Flexible

• Instantly comfortable

• Increasingly sustainable footwear

The material of Ccilu’s shoes CCILUCELL® is an eco-friendly composite that delivers comfort to our feet like no other.

Tiny nano-particles with strong molecular bonds form the shoe's structure; featuring following features:

• Shock absorption

• Abrasion resistance

• Anti-microbial properties

• Honeycomb structure

for footwear that is long-lasting, flexible, super-lightweight, and odor-free.

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We are also devoted to contributing to a cleaner environment by upcycling:

• ☕Spent coffee grounds (SCGs)

• ♻️Ocean plastic bottles and waste(from the fishing and semiconductor industry)

• Online: CCILU USA

• Offline: Ccilu is now sold in more than 60 countries, with 40+ Ccilu stores in Asia and a permanent presence established in North America, under the Ccilu USA banner.

Ccilu’s demonstration factory and supply chain in Taiwan aims to be a model that can be emulated by other countries.

In the meantime, we utilize centralized resources in Taiwan to produce Ccilu’s shoe material master batch and have our production done in Asia.

Our recycled materials are all from Taiwan.

Order & Shipping & Delivery

We only serve US customers.

Our store delivers within the Continental United States/Hawaii, Puerto Rico, and Hawaii.

🚫 Hawaii, Puerto Rico

We only serve US customers.

Free shipping and delivery on all orders.

Once an order is placed, we are unable to edit or make any changes.

For orders to the USA import duties are covered by us. There will be no additional charges when your order arrives.

This depends on where you place your order: it usually takes 3~5 working days.

Tracking

You will receive a dispatch confirmation email once your order has been shipped. This email will also contain your tracking information.

Yes, we will send you a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking code.

We use DHL and USPS.

Unless the shipping company requires a direct signature, then any adult over the age of 18 can receive and sign the package.

Unless you have requested a signature on the label, the shipping company will either leave the package at your door or leave a note and drop off your package at the nearest post office.

If you have an issue with customs, then please contact our Customer Service team (service@ccilu.com) with your order number and tracking number. We will do our very best to help resolve the matter as fast as possible.

Payment

We accept Paypal, American Express, Apple Pay, MasterCard, Shopify Payments, and Visa to pay on the Ccilu online store.

You do not need another currency. We accept $USD.

You will be responsible for paying for your own shipping costs for exchanging your item(s).

CCILU USA will pay for returned item(s).

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Customer Service

If you have any further questions or issues feel free to contact our Customer Service Team via the email addressservice@ccilu.com

We value your business and will get back to you as soon as possible!